Cookie and Privacy Policy
1. Introduction
This Policy, which has been designed in accordance with the statutory provisions of the General Data Protection Regulation of the European Union (Regulation 2016/679) (“GDPR”) which entered into force on May 25, 2018, L. 4624/2019 and the other European and national legislation, has been adopted by the company under the trade name “Skydream Single Member Ltd” (with registered offices in Athens Greece, 11-13 Pittaki Str., registered in the General Commercial Registry of Greece with company registration number 008256501000 and Tax Identification Number 998344954) provider of the service/ product “CubaVisa.travel” (“the Company”, “we,” “us,” or “our”) which is committed to protecting and respecting your privacy. The Company, through its Website offers a service for obtaining a Digital Cuba Tourist Visa (referred to as a Visa Turistica Digital).
This policy explains how we as Data Controller collect, use, process, disclose and protect your personal information which we collect from you or you communicate to us through the Website and / or when you register and use the services provided through the Website and / or when you use the services provided by our Company. This Policy also determines our policies regarding the secure processing of Personal Data.
By entering the Website and / or making use of our services and providing your Personal Data to us (either directly or indirectly by allowing another person to do so on your behalf), you consent and accept that this Policy will apply to the way that the Company uses your Personal Data and you consent to the Company collecting, transferring, processing, using and disclosing your Personal Data, as described in detail in this Policy. In case that you do not agree with any part of this Policy, you must refrain from visiting, using the Website and providing your Personal Data. If you do not provide your Personal Data or withdraw a consent that you have given under this Policy, this may adversely impact the services that the Company can provide to you and we may not be able to provide services to you.
2. Information We Collect
Personal data, or personal information, means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you, to assist us with providing the best services to you regarding the product/service CubaVisa.travel.
More specifically, the Personal Data we may collect from you for the provision of the services with respect to the visa application is the following:
- Personal data, such as name, last name, middle name, email address, telephone number, type and identification form number (e.g. passport, identity card), home address, date of birth, nationality, etc.
- Travel information (e.g., date of departure, flight details)
- Financial data, such as credit card details (card type, credit card number, name referred in the card, expiration date and security code) and billing information, such as business card, credit card number, T.I.N. and Tax Office, if an invoice is requested.
- Technical data: When you browse and use the Website, even if you do not register, data is automatically collected through technology or automated interactions, such as IP address, device id, certain metadata (HTTP header, your browser, etc.). In addition, information is collected on the number of downloads and searches you perform. These data are recorded in order to control the number of downloads made by each user, thus allowing us to detect a fraudulent or illegitimate use of the Website, and, therefore, guarantee compliance with the relevant Terms of Use of the Website. These technical data observed when the user browser the Website are processed for the purpose of detecting and mitigating risks of attacks (bots, code injections, DDOS attacks), and, generally, to guarantee and maintain the Website security. Our lawful basis is our legitimate interest in protecting the security of our systems and preventing the violation of our terms and conditions.
This information is collected directly from you when you fill out forms on our website, make a purchase, or contact us.
3. How We Use Your Information and Legal Basis
I. The Company uses your Personal Data, as provided by law. We typically use your Personal Data in the following cases and for the following purposes:
– Provision of the services of the Website
– Processing and managing your visa application.
– Communicating with you regarding your application and providing customer support.
– Improving our website and services by analyzing user behavior.
– Complying with legal obligations. In some cases we need to use the information provided, which may include Personal Data, to manage and resolve legal disputes or grievances, for regulatory investigations and compliance, or to implement the agreement (s) for the provision of the services with you or to comply with lawful requests from law enforcement authorities, to the extent required by law (e.g. compliance of the Company with its legal or tax obligations, or for the protection of its vital interests or your interests (or that of a third party) or when the processing is necessary for the purposes of the legal interests pursued by the Company).
II. Legal Basis for Processing
The legal basis for the processing of your Personal Data in accordance with the above is the provision of the service (Cuba Visa application) and/or the services of the Website.
III. Processing of sensitive data
In some cases, we might process special categories regarding your Personal Data (“sensitive data”). Sensitive data are defined as Personal Data that reveal your gender or national origin, political beliefs, religious or philosophical beliefs, participation in trade union organizations, genetic data, biometrics data with the purpose of identifying a physical person, health and sexual life or sexual orientation. We process certain sensitive data that you have made available to us by filling in your application strictly for the purpose of processing and managing your visa application. We may also process sensitive data, on occasion, for the support, exercise or defense of legal claims. We may also process your sensitive data if you have previously given your explicit and special consent, in a specific context for a specific purpose.
IV. Retention of Personal Data
We retain your Personal Data, for as long as we deem necessary, for providing our services, complying with applicable law, resolving disputes with various parties and whatever else may be required for the purposes of our business, including detecting and preventing fraud or other illegal activities. In addition, we will delete all your Personal Data if you have asked us not to contact you in the future. All Personal Data we retain are subject to this Policy. If you have questions about a specific retention period for certain types of Personal Data, please contact us at the contact details found in this Policy.
The Company will delete or re-identify your Personal Data once they are no longer required for the provision of its services and/or for its business purposes and/or for the performance of a contract the Company has entered into and/or for legal purposes, or as required otherwise by the applicable legislation for the protection of Personal Data from time to time.
4. How We Share Your Information
We do not sell or rent your personal information to third parties.
We may disclose personal information of our Users to third parties only in cases when it is strictly necessary for the Company to perform their functions and to comply with the relevant Terms of Use of the Website. We may also share personal information with other third parties to ensure compliance with applicable laws, including:
- Service providers who assist us in operating our website and providing our services (e.g., payment processors, visa application systems). Service providers, to manage systems and information technology such as hosting, broadband, IT security or web analytics providers.
- Payment platforms, banks and companies involved in the transaction process, to ensure the fulfilment of the necessary transactions.
- Government authorities or immigration officials if required by law or for the processing of your visa application.
These services provided by third parties are necessary for the development of the Company’s business activity. The processing of personal data is at all times subject to a contract which establishes the duties of the data processor towards the data controller (us). Under no circumstances will personal information be used for other purposes and it will be managed in compliance with the Company policy guidelines, their privacy policy and the applicable data protection regulation.
Save as otherwise provided in this Policy, we are bound not to sell, rent or otherwise publish or disclose your Personal Data to third parties (individuals or legal entities) unless:
a) required in order for the Company to comply with the respective legislation and only to any competent public prosecutor, police, criminal investigation and judicial authorities in response to their requests;
b) in connection with any legal/judicial proceedings or impending legal/judicial proceedings;
c) in order for the Company to establish, exercise or defend its legal rights –including information to regulatory, prosecution οr other authorities for the purposes of fraud prevention and anti-counterfeiting, unauthorized use and illegal activities.
Unless otherwise provided in this Policy, we are bound not to transfer your Personal Data in third countries outside the European Union without your prior written consent unless the Company and the recipients of such Personal Data have entered into and use the standard contractual clauses approved by the European Commission and annexed to the Commission Decision of 5th February 2010 on standard contractual clauses for transfer of personal data to processors established in third countries (2010/87/ΕU).
5. Cookies Policy
Our website uses cookies and similar tracking technologies to monitor activity and store certain information and to enhance user experience and for analytical purposes. Cookies are small data files stored on your device that allow us to remember your preferences and enhance your experience on our site. You can manage your cookie preferences through your browser settings, where you can choose to accept, reject, or delete cookies. Please note that disabling cookies may affect your ability to use certain features of our website.
5.1. Types of Cookies We Use:
– Essential Cookies: Necessary for the operation of our website and to facilitate your visa application process.
– Analytical Cookies: Help us understand how visitors interact with our website, which allows us to improve functionality and user experience.
– Functionality Cookies: Enable the website to remember choices you make, such as language preferences, for a more personalized experience.
6. Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
7. Your Data Protection Rights
As a subject of data, you are entitled to legal rights regarding the personal data we collect from you. We will respect your rights and will sufficiently deal with your concerns.
The following list contains information regarding the legal rights you are entitled to exercise and which arise from the provisions of GDPR and the applicable national legislation which implements or supplements GDPR or otherwise is related to the processing of individuals’ Personal Data together with the binding directives and Codes of Practice issued from time to time by the respective supervisory authorities:
- Right to be informed: You can ask for information regarding your personal data, the processing of such data, as well as the legal basis for such processing and all details related to it.
- Right of access and correction.
- Right to delete: You can ask us to delete your personal data, where Personal Data are no longer necessary in regards to the purposes they have been collected or have been processed or for the provision of any services.
- Right to restriction the processing of your Personal Data.
- Right to object to the processing of your Personal Data.
- Right to portability to another data controller, i.e. your right to receive data in appropriate format, so that their transfer to another data controller is technically feasible.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section.
8. Third-Party Links
This Website may include links to third-party websites, plug-ins and applications or include third party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. This Policy does not apply to these websites, we do not control and we are not responsible for the privacy policies or practices of such websites or for their privacy statements. When you choose to visit a linked site, you agree that our Company is not responsible for the availability of this site and agree that our Company does not control, sign or is responsible in any way whatsoever for the way in which your Personal Data are addressed in these websites, the content of such websites and the use of such websites from other individuals
When you leave our Website, we encourage you to read the privacy notice of every website you visit so you understand how they will process your Personal Data.
9. Changes to This Policy
We may update our Cookie and Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email or via a notice on our website. Your continued use of our services following any changes indicates your acceptance of those changes.
10. Contact Us
If you have any questions or concerns regarding this Cookie and Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at: