Terms and Conditions
1. Introduction
Welcome to CubaVisa.travel. The company under the trade name “Skydream Single Member Ltd” (with registered offices in Athens Greece, 11-13 Pittaki Str., registered in the General Commercial Registry of Greece with company registration number 008256501000 and Tax Identification Number 998344954) offers the service CubaVisa.travel for obtaining a Digital Cuba Tourist Visa (referred to as a Visa Turistica Digital). Our platform is available for eligible travelers to apply for and receive the necessary documentation to visit Cuba for tourism purposes. We act as an intermediary between the traveler and the relevant authorities (Cuban Embassy).
By accessing our Website and using our services, you (the User) agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website.
2. General Terms – Conditions for the use of the Website – Links to other Sites
These terms and conditions shall apply to the use of the Website. Any user who uses and / or enters the Website (including, without limitation, by linking to the Website), registered user or not, and makes use of the pages and services of the Website (hereinafter referred to as the “User” or “you”) agrees that he / she has read and become aware of these terms of use of the Website, including the Privacy Policy set out below (collectively, the “Terms”) only by browsing the Website and consents and accepts such Terms unconditionally, without any exceptions. If a User does not agree with the content of all and/or part of these Terms, he/she must refrain from visiting and/or using the Website and the services provided. By using, entering and / or viewing the Website, the User agrees and acknowledges that the Terms constitute a binding and enforceable legal contract between the Company and the User.
The Company reserves the right to modify, freely revise or occasionally update all and / or part of these Terms at its discretion and at any given time. If substantial changes are made, the Company reserves the right to inform the Users about these changes through the pages of the Website or by sending you a notification via e-mail.
The Website (including without limitation any content, data and information related thereto) is provided by the Company “AS IS” and “AS AVAILABLE”. The User acknowledges and agrees that he/she uses the Website and its Services at the User’s own risk and under the User’s responsibility and, therefore, the Company does not accept any responsibility for misuse or use in breach of these Terms.
The User is only authorized to use the Website and the Services in good faith and under these Terms. The User agrees not to use the Services negligently, for fraudulent purposes or in an unlawful manner. Likewise, the User agrees not to partake in any conduct or action that could damage the image, interests or rights of the Website or third parties.
The User will not interfere with the functioning of the Website or in the Services, in particular, he/she will not impersonate another user or person. The User agrees not to carry out any action that may damage, make unavailable, overload, deteriorate or impede the normal use of the Website or the Services, which may impact the security of the Website or the Services, or which may in any way interfere with the Services offered by the Company. The use of robots, spiders or any other mechanism, mobile application, program or tool to access, copy or control any part of the Website or the Services in any way which is contrary to the ordinary use of the Website or which infringes the Company’s interests (without its express prior authorization) is strictly prohibited. Likewise, obtaining or attempting to obtain the contents of the Website using any method or system not expressly authorized by the Company or which is not the ordinary method of accessing the Website is also strictly prohibited.
The User shall be responsible for any costs required for the Services’ use and for ensuring, prior to using the Services, that the Services’ features meet the User’s needs and that he/she meets all requirements and has all the equipment and software necessary for this purpose. The rights granted to the User under these Terms are personal and shall not be assigned to any third party totally or partially, by any mean, without the prior, express and written consent from the Company.
The User hereby agrees to defend, indemnify and hold harmless the Company, its officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney’s fees) arising from: (i) his / her use of the Website including for successful or proper installation; (ii) his / her violation of any term of these Terms and his / her violation of any third party right, including without limitation any intellectual property right, property right, privacy right or publicity right; and (iii) any damage of any sort, whether direct, indirect, special or consequential, he / she may cause to any third party with relation to the Website. It is noted that the aforementioned defense and indemnification obligation will survive these Terms.
The Website may contain links to third party websites (third party providers, companies, etc.) or incorporate third party websites. These Terms do not apply to those websites or sites which are not under the control of the Company. The connection of the Website with these websites does not imply any approval and acceptance of the content of those websites by the Company. The Company reserves the right to terminate any link at any time. The User further agrees and acknowledges that the Company assumes no responsibility for the content, policies or practices of these websites or sites and that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such linked sites or resource.
3. Eligibility and Requirements
– The Cuba Tourist Visa is valid for tourism, leisure, or recreational purposes only.
– The Tourist Visa is required for all travelers, including infants.
– Passport holders from all European countries can apply through this website. However, eligibility for other nationalities varies; please refer to our FAQ section for more details.
– It is the responsibility of the applicant to ensure that their passport is valid for the required duration: EU passport holders need at least 6 months of validity beyond their return date.
4. Application Process
– Applicants must provide accurate and complete information during the visa application process. Any incorrect details may result in delays, denials, or invalid visas, for which the Company is not responsible.
– Once the application is submitted and payment is processed, the Tourist Visa is non-transferable, non-redeemable, and non-refundable.
5. Delivery and Processing Time
– The standard processing time and delivery of the Cuba Tourist Visa is 72 hours. Delays due to unforeseen circumstances, such as system issues or government processing delays, are beyond our control.
– The Tourist Visa code will be delivered electronically via email after successful payment.
6. Limitations of Liability
– Our liability is limited solely to the cost of the visa service provided. We are not responsible for any consequential losses, including but not limited to missed flights, hotel bookings, or other travel-related expenses.
– By using our service, you (the User) accept that the Company is not liable for any visa denial by Cuban immigration authorities.
– The User’s failure to comply with the provisions set forth herein may result in the termination of his / her access to the Website and/or services and may expose him / her to civil and/or criminal liability.
– The Company does not warrant the availability or continuity of the Website or the Services. As way of example and without limitation, the Company shall not be liable for any damages that may result from:
Interruptions, viruses, technical problems, interferences, omissions, unavailability, power cuts, failure of the telecommunication networks or the User’s equipment which are not the Company’s responsibility.
Delays or unavailability of the Website and the Services due to deficiencies or traffic overload on the Internet, in the communication network or the electricity grid.
Third-party actions.
Unavailability of the Website and the Services due to maintenance or software updates.
Any other event beyond the Company’s direct control.
The Company states that the User is obliged to have the appropriate technical equipment for his / her browsing of the Website, as well as that his / her visit and browsing of the Website is possible exclusively on the basis of these Terms and with the use of the features that each time offered through it by the Company and in the exact way they are offered and the User accepts that he / she does not have any claim against the Company for this reason, even if the above have been offered by the Company itself. The Company declares that it is not liable vis-à-vis the User for the way of use and his / her general management of the information provided on the Website, as well as that it is not liable for any possible damage to the computer or any other device of the User or to the contents therein due to his / her visit and browsing the Website and the User accepts that he / she does not have any claim against the Company for the above reasons.
Under no circumstances shall the Company be under civil or criminal liability for any damages (whether actual or special or incidental, which may include by way of indication, alternatively and / or cumulatively loss of profits, data, loss of earnings, monetary satisfaction, etc. and whether in an action of contract, negligence or other tortious action) to the User or a third-party for a reason related to the operation or non – operation and / or use of the Website and / or inability to provide services.
7. Payment and Refund Policy
– All fees for the visa service are clearly stated during the application process. Payments are processed securely via Stripe, and once payment is completed, no refunds are available except in cases where we are unable to provide the visa service.
– Chargebacks are not permitted until you have first contacted us and given us an opportunity to resolve any issues.
8. Privacy and Data Protection
– We are committed to protecting your privacy. Personal information provided during the visa application process will be used solely for the purpose of processing your visa and will not be shared with third parties except as required by law or for visa processing purposes.
9. User Responsibilities
– By using our website, you agree to provide accurate and truthful information and that you will not impersonate or provide a false identity. You are responsible for ensuring that your travel documents, including your passport, meet the entry requirements for Cuba.
– You agree not to misuse our website or services in any way that could harm the service, other users, or breach applicable laws and that by using the Website you will not violate any other agreement to which you are bound or any law, rule, regulation, order or judgment to which the you are subject.
10.Intellectual Property rights
The Company states that the Website, the service and the content provided through them and / or individual parts thereof, including indicatively, the distinctive titles, trademarks, especially the distinctive title “Skydream”, files, software, images, graphics, photos, drawings, texts, the design and presentation of the individual functions, etc. constitute the intellectual and / or industrial property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions or constitute intellectual property of third parties for which the Company has been licensed for its own exclusive needs. The User is expressly prohibited from proceeding with any commercial and / or financial exploitation of the above content of the Website or part thereof in any manner whatsoever and in particular, by way of indication, through actions such as reproduction, sale or export of data, copying, transferring or creating a derivative work based on this content or misleading the public about the actual online store provider. Reproduction, re-issue, upload, announcement, dissemination or transmission or any other use of the content in any manner whatsoever or medium for commercial or other purposes is permitted only further to the prior written consent of the Company or any other copyright holder. Only the personal use by the User of the Website or its categories and pages is permitted and always in accordance with these Terms without this use creating any form of intellectual and / or industrial property right against the Company in favor of the User. The names, images, logos and distinctive features listed and described in the Website or services of the Company or third parties are assets of the Company or third parties respectively protected by the relevant trademark laws. Their use in the Website does not in any way give permission or right to be used by the User. The User states that he / she accepts and is obliged to refrain from any action that may infringe the intellectual and / or industrial property rights of the Company or any third party contractually associated with it.
11. Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of Greece and do not, and shall not be construed to create any relationship, partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between the User and the Company In the event any disputes arise from the use of this website or related to our services it is expressly agreed that the Greek law is applicable and in case an amicable settlement of the aforementioned dispute is not reached, the courts of the city of Athens, Greece are competent for its settlement.
12. Changes to Terms and Conditions
The Company reserves the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of our services after any changes signifies your acceptance of the updated terms.
13. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at: